At EcoComfortGrants, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website https://ecocomfortgrants.co.uk, submitting a form, or contacting us, you agree to the terms outlined in this policy.

1. Who We Are

We help eligible UK households receive upgrades such as free boiler replacements and insulation measures.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

• Contact Information: Full name, email address, phone number, home address, postcode.
• Eligibility Information: Date of birth, homeowner status, benefit status, current boiler type, income-related details.
• Technical Data: IP address, browser type, device information, and usage data collected via cookies.

3. How We Use Your Data

We collect your data to:

• Assess your eligibility for ECO4 and related government schemes.
• Contact you to discuss your application or request further information.
• Arrange surveys, installations, or follow-up services.
• Improve our website and customer experience.
• Comply with our legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Consent: You have given us permission to process your data (e.g. submitting an online form).
• Contract: Processing is necessary for a service you have requested.
• Legal Obligation: Required for compliance with government schemes and audits.
• Legitimate Interests: To operate our business and improve our services, where your rights do not override those interests.

5. Sharing Your Data

We may share your information with:

• Accredited installers and assessors who carry out the work.
• Scheme administrators such as Ofgem or TrustMark for compliance purposes.
• Third-party service providers involved in marketing, lead generation, or CRM tools (e.g., Meta, Google Ads, HubSpot, etc.).
• We will never sell or rent your personal data to third parties.

6. Data Storage and Security

We implement appropriate security measures to protect your personal data from loss, misuse, or unauthorized access. All data is stored on secure servers and access is restricted to authorized personnel only.

7. How Long We Keep Your Data

We retain personal data for as long as necessary to fulfill the purpose for which it was collected, including for legal, regulatory, and reporting requirements. Data may be retained for up to 7 years in line with ECO scheme obligations.

8. Your Data Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data (“right to be forgotten”).
• Object to or restrict processing.
• Withdraw consent at any time.

To exercise your rights, please contact us at:

📧 info@ecocomfortgrants.co.uk

📞 07405569988

9. Cookies

We use cookies to improve your browsing experience and analyze website traffic. You can control cookies through your browser settings. For full details, see our Cookie Policy (link to be added if available).

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date at the top.